[et_pb_section fb_built=”1″ fullwidth=”on” custom_padding_last_edited=”on|tablet” _builder_version=”4.9.5″ _module_preset=”default” background_color=”#01457B” background_image=”http:\/\/zbs.dev.mortar.tovarnaidej.com\/wp\/wp-content\/uploads\/2021\/06\/header-background-image.png” vertical_offset=”0px” horizontal_offset=”0px” min_height=”100%” height=”100%” max_height=”100%” custom_margin=”0px|0px|0px|0px|false|false” custom_margin_tablet=”|0px||0px|false|false” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” custom_padding=”0px|0px|0px|0px|false|false” custom_padding_tablet=”|||0px|false|false” custom_padding_phone=””][et_pb_fullwidth_header title=”Alternative Dispute Resolution \u2013 ADR” title_last_edited=”off|desktop” _builder_version=”4.9.5″ _module_preset=”default” title_font_size=”2.25rem” title_line_height=”1.7em” content_text_color=”rgba(255,255,255,0.8)” content_font_size=”0.75rem” content_line_height=”1.7rem” subhead_font=”Inter||||||||” subhead_text_color=”rgba(255,255,255,0.8)” subhead_font_size=”0.75rem” content_link_text_color=”#FFFFFF” background_color=”RGBA(0,0,0,0)” width=”100%” module_alignment=”left” custom_margin=”0px|0px|0px|0px|false|false” custom_padding=”120px|0px|120px|0px|false|false” custom_padding_tablet=”” custom_padding_phone=”60px||60px||true|false” custom_padding_last_edited=”on|phone” custom_css_content=”position: absolute;||left: 0;||top: -100px;” custom_css_content_last_edited=”on|phone” custom_css_content_phone=”position: absolute;||left: 0;||top: -40px;”]<\/p>\n
Homepage<\/a> \/ Alternative Dispute Resolution \u2013 ADR<\/p>\n [\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.9.5″ _module_preset=”default” background_color=”#01457b” custom_margin=”-1em|0px|0px|0px|false|false” custom_padding=”0em|0px|0px|0px|false|false”][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” custom_padding_last_edited=”on|phone” _builder_version=”4.9.5″ _module_preset=”default” width=”auto” width_tablet=”100%” width_phone=”” width_last_edited=”on|phone” max_width=”100%” module_alignment=”left” custom_margin=”0px|0px|0px|0px|false|false” custom_padding=”0px|60px|0px|60px|false|true” custom_padding_tablet=”1em|60px|0em|60px|false|false” custom_padding_phone=”0em|16px|0em|16px|false|true”][et_pb_column type=”1_4″ _builder_version=”4.9.5″ _module_preset=”default” custom_padding=”|72px|0px||false|false” custom_padding_tablet=”” custom_padding_phone=”|0px|||false|false” custom_padding_last_edited=”on|phone” custom_css_main_element=”width: auto !important;” custom_css_main_element_last_edited=”on|tablet” custom_css_main_element_phone=”width: 100% !important;” custom_css_main_element_tablet=”width: auto !important;||margin-bottom: 0;”][et_pb_blurb title=”About ADR service provider” url=”#toggle1″ content_max_width=”100%” module_class=”open-toggle” _builder_version=”4.9.5″ _module_preset=”default” header_font=”Inter||||||||” header_text_color=”#FFFFFF” header_font_size=”0.88rem” header_line_height=”1.7rem” width_tablet=”” width_phone=”100%” width_last_edited=”on|phone” max_width=”100%” module_alignment=”left” custom_margin=”0px||0px||false|false” custom_padding=”1rem||0px||false|false” hover_transition_duration=”0ms” border_width_bottom=”2px” border_color_bottom=”#FFFFFF” border_style_bottom=”solid” border_width_all__hover_enabled=”on|hover” border_width_all__hover=”0px” border_width_bottom__hover_enabled=”on|hover” border_width_bottom__hover=”2px” border_color_bottom__hover_enabled=”on|hover” border_color_bottom__hover=”#FFFFFF”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.9.5″ _module_preset=”default” custom_padding=”0px|72px||0px|false|false” custom_padding_tablet=”0px|2rem|0px|0px|false|false” custom_padding_phone=”0px|0rem||0px|false|false” custom_padding_last_edited=”on|phone” custom_css_main_element=”width: auto !important;” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”width: 100% !important;” custom_css_main_element_tablet=”width: auto !important;||margin-bottom: 0;”][et_pb_blurb title=”Submission of application” url=”#toggle2″ module_class=”open-toggle” _builder_version=”4.9.5″ _module_preset=”default” header_font=”Inter||||||||” header_text_color=”rgba(255,255,255,0.6)” header_font_size=”0.88rem” header_line_height=”1.7rem” width_tablet=”” width_phone=”100%” width_last_edited=”on|phone” custom_padding=”1rem||||false|false” hover_transition_duration=”0ms” border_width_bottom=”2px” border_color_bottom=”RGBA(0,0,0,0)” border_style_bottom=”inset” border_color_bottom_last_edited=”off|desktop” border_width_all__hover_enabled=”on|hover” border_width_all__hover=”0px” border_width_bottom__hover_enabled=”on|desktop” border_width_bottom__hover=”2px” border_color_bottom__hover_enabled=”on|hover” border_color_bottom__hover=”#FFFFFF”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.9.5″ _module_preset=”default” custom_padding=”|72px|0px||false|false” custom_padding_tablet=”” custom_padding_phone=”|0px|||false|false” custom_padding_last_edited=”on|phone” custom_css_main_element=”width: auto !important;” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”width: 100% !important;” custom_css_main_element_tablet=”width: auto !important;||margin-bottom: 0;”][et_pb_blurb title=”Useful links” url=”#toggle3″ module_class=”open-toggle” _builder_version=”4.9.5″ _module_preset=”default” header_font=”Inter||||||||” header_text_color=”rgba(255,255,255,0.6)” header_font_size=”0.88rem” header_line_height=”1.7rem” width_tablet=”” width_phone=”100%” width_last_edited=”on|phone” custom_padding=”1rem||||false|false” border_width_bottom=”2px” border_color_bottom=”RGBA(0,0,0,0)” border_style_bottom=”inset” border_width_all__hover_enabled=”on|hover” border_width_all__hover=”0px” border_width_bottom__hover_enabled=”on|hover” border_width_bottom__hover=”2px” border_color_bottom__hover_enabled=”on|hover” border_color_bottom__hover=”#FFFFFF”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.9.5″ _module_preset=”default” custom_padding=”|72px|0px||false|false” custom_padding_tablet=”” custom_padding_phone=”|0px|0px||false|false” custom_padding_last_edited=”on|phone” custom_css_main_element=”width: auto !important;” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”width: 100% !important;”][et_pb_blurb title=”Poro\u010dila in mnenja” url=”#toggle4″ disabled_on=”on|on|on” module_class=”open-toggle” _builder_version=”4.9.5″ _module_preset=”default” header_font=”Inter||||||||” header_text_color=”rgba(255,255,255,0.6)” header_font_size=”0.88rem” header_line_height=”1.7rem” width_tablet=”” width_phone=”100%” width_last_edited=”on|phone” custom_padding=”1rem||||false|false” border_width_bottom=”2px” border_color_bottom=”RGBA(0,0,0,0)” border_style_bottom=”inset” disabled=”on” border_width_all__hover_enabled=”on|desktop” border_width_all__hover=”0px” border_width_bottom__hover_enabled=”on|hover” border_width_bottom__hover=”2px” border_color_bottom__hover_enabled=”on|hover” border_color_bottom__hover=”#FFFFFF”][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.9.5″ _module_preset=”default” background_color=”#f6f7f9″][et_pb_row column_structure=”3_5,2_5″ custom_padding_last_edited=”on|phone” module_id=”toggle1″ _builder_version=”4.9.5″ _module_preset=”default” width=”100%” custom_padding=”|60px||60px|false|false” custom_padding_tablet=”” custom_padding_phone=”|16px||16px|false|true”][et_pb_column type=”3_5″ _builder_version=”4.9.5″ _module_preset=”default”][et_pb_text _builder_version=”4.9.5″ _module_preset=”default” text_font_size=”1rem” text_line_height=”1.7rem” header_2_font_size=”2rem”]<\/p>\n The out-of-court body dealing with disputes between consumers and traders\/financial services providers has been set up under the aegis of Zdru\u017eenje bank Slovenije (Bank Association of Slovenia) to resolve disputes by the use of mediation. The mediator and the deputies mediator are appointed by the director of the Bank Association of Slovenia for a four-year term of office following a consultation period in which the proposal with the nominees\u2019 names is circulated for consideration to consumer organisations with a view to obtaining their non-binding opinion.<\/p>\n The out-of-court body dealing with disputes between consumers and traders\/financial services providers has been set up under the aegis of Zdru\u017eenje bank Slovenije (Bank Association of Slovenia) to resolve disputes by the use of mediation. The mediator and the deputy mediator are appointed by the director of the Bank Association of Slovenia for a four-year term of office following a consultation period in which the proposal with the nominees\u2019 names is circulated for consideration to consumer organisations with a view to obtaining their non-binding opinion.<\/p>\n The date of entry in the Register of ADR service providers: The Ministry of Economic Development and Technology Decision No. 323-44\/2016 from 1 August 2016.<\/p>\n At present, the Association in its capacity as the dispute resolution body for out-of-court resolution of consumer disputes does not participate in any network for out-of-court settlement of cross-border consumer disputes that operate in the European Union.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.9.5″ _module_preset=”default”][et_pb_text _builder_version=”4.9.5″ _module_preset=”default” text_font_size=”1rem” text_line_height=”2rem” background_color=”#FFFFFF” width=”70%” width_tablet=”” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”right” custom_margin=”1rem|0px|2rem||false|false” custom_padding=”1rem|2rem|1rem|2rem|true|true” custom_padding_tablet=”1rem||1rem||true|true” custom_padding_phone=”” custom_padding_last_edited=”on|tablet” border_radii=”on|4px|4px|4px|4px” border_width_all=”1px” border_color_all=”#e5e5e5″ locked=”off”]<\/p>\n Zdru\u017eenje bank Slovenije – GIZ, Ljubljana \u0160ubi\u010deva 2, SI – 1000 Ljubljana Registered at the Ljubljana District Court. [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=”on|desktop” module_id=”toggle2″ _builder_version=”4.9.5″ _module_preset=”default” width=”100%” custom_margin=”0px||||false|false” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” custom_padding=”0px|60px||60px|false|false” custom_padding_tablet=”” custom_padding_phone=”|16px||16px|false|true”][et_pb_column type=”4_4″ _builder_version=”4.9.5″ _module_preset=”default”][et_pb_text ul_type=”disc” _builder_version=”4.9.5″ _module_preset=”default” text_font_size=”1rem” text_line_height=”1.7rem” ul_font_size=”1rem” ul_line_height=”1.7rem” header_2_font_size=”2rem” header_4_font=”Inter||||||||” header_4_font_size=”1.13rem” width=”80%” width_tablet=”100%” width_phone=”” width_last_edited=”on|desktop” custom_margin=”0px||3rem||false|false”]<\/p>\n The request in writing to initiate the out-of-court resolution procedure shall comprise the following information:<\/p>\n The consumer’s request to initiate the out-of-court resolution procedure may be lodged submitted through the Association’s website\u00a0www.zbs-giz.si<\/a>, by ordinary mail to the address: Zdru\u017eenje bank Slovenije \u2013 GIZ, Ljubljana, \u0160ubi\u010deva ulica 2, SI – 1000 Ljubljana, Slovenia, ‘Pobuda za IRPS \u2013 Request for ADR\u2019, or by electronic mail sent to:\u00a0izvajalec.irps@zbs-giz.si<\/a>\u00a0The request filed shall be in the Slovenian language. The request may also be filed in the English language; the procedure, however, shall be conducted in the Slovenian language.<\/p>\n The consumer may withdraw from the procedure at any time, whereas the participation in the procedure is compulsory for the financial services provider\/trader. The out-of-court proceedings for consumer dispute resolution shall be conducted as the oral or written procedure. The average duration of the procedure is 60 to 90 days.<\/p>\n The mediator assisting in a dispute shall strive to reach a consensual settlement of the dispute between the consumer and the financial services provider\/trader. If the mediation does not for out-of-court give rise to an agreement, the mediator shall issue a non-binding opinion in writing regarding the contentious relationship to be delivered only to the parties to the out-of-court resolution of consumer disputes (ADR procedure).<\/p>\n The procedure shall be considered terminated after the occurrence of:<\/strong><\/p>\n The annual lump sum contributed by a financial services provider\/trader, which is not a member of the Bank Association, has been determined in the range between 2,400.00 and 6,000.00 euros; the exact amount shall be agreed by the dispute resolution body for out-of-court resolution of consumer disputes and the financial services provider\/trader in a contract by taking into consideration the size of the financial services provider\/trader and the envisaged number of disputes. The Bank Association and the financial services provider\/trader may also agree to a lower amount by taking into consideration the complexity and the envisaged number of disputes, as well as the time dedicated to dispute resolution.[\/et_pb_text][et_pb_button button_url=”https:\/\/www.zbs-giz.si\/en\/form-for-financial-services-complaints\/” button_text=”Form for financial services complaints – Request for Mediation” button_alignment_tablet=”” button_alignment_phone=”center” button_alignment_last_edited=”on|phone” _builder_version=”4.9.5″ _module_preset=”default” custom_button=”on” button_text_size=”0.88rem” button_text_color=”#FFFFFF” button_bg_color=”#005294″ button_border_width=”0px” button_border_radius=”2px” button_font=”Roboto||||||||” button_use_icon=”off” custom_padding=”0.6rem|3rem|0.6rem|3rem|true|true” custom_css_main_element=”text-decoration: none”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=”on|phone” module_id=”toggle3″ 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width=”100%” max_width=”100%” module_alignment=”left” custom_margin=”1rem|0px|1rem|0px|false|false” custom_padding=”1rem|1rem|0.5rem|1rem|false|false” link_option_url=”https:\/\/www.zbs-giz.si\/wp-content\/uploads\/2025\/04\/Seznam_ponudnikovIRPS_ang.docx” link_option_url_new_window=”on” border_width_all=”1px” border_color_all=”rgba(199,203,206,0.5)”][\/et_pb_blurb][et_pb_blurb title=”The Rules of Procedure for out-of-court resolution of consumer disputes at the Bank Association of Slovenia” image=”http:\/\/zbs.dev.mortar.tovarnaidej.com\/wp\/wp-content\/uploads\/2021\/06\/download-icon.png” icon_placement=”left” content_max_width=”100%” module_class=”fullwidth-blurb-left-align” _builder_version=”4.9.5″ _module_preset=”default” header_font=”Inter|600|||||||” header_text_align=”left” header_font_size=”1.13rem” width=”100%” max_width=”100%” module_alignment=”left” custom_margin=”1rem|0px|1rem|0px|false|false” custom_padding=”1rem|1rem|0.5rem|1rem|false|false” link_option_url=”https:\/\/www.zbs-giz.si\/wp-content\/uploads\/2021\/09\/Pravila_postopkaIRPS_ang.pdf” link_option_url_new_window=”on” border_width_all=”1px” border_color_all=”rgba(199,203,206,0.5)”][\/et_pb_blurb][et_pb_blurb title=”The Code of Ethical Standards of the Bank Association of Slovenia for Conducting ADR procedures” image=”http:\/\/zbs.dev.mortar.tovarnaidej.com\/wp\/wp-content\/uploads\/2021\/06\/download-icon.png” icon_placement=”left” content_max_width=”100%” module_class=”fullwidth-blurb-left-align” _builder_version=”4.9.5″ _module_preset=”default” header_font=”Inter|600|||||||” header_text_align=”left” header_font_size=”1.13rem” width=”100%” max_width=”100%” module_alignment=”left” custom_margin=”1rem|0px|1rem|0px|false|false” custom_padding=”1rem|1rem|0.5rem|1rem|false|false” link_option_url=”https:\/\/www.zbs-giz.si\/wp-content\/uploads\/2021\/09\/Eticni_kodeksIRPS_ang.pdf” link_option_url_new_window=”on” border_width_all=”1px” border_color_all=”rgba(199,203,206,0.5)”][\/et_pb_blurb][et_pb_blurb title=”List of ADR service providers” image=”http:\/\/zbs.dev.mortar.tovarnaidej.com\/wp\/wp-content\/uploads\/2021\/06\/external-link-3.png” icon_placement=”left” content_max_width=”100%” module_class=”fullwidth-blurb-left-align” _builder_version=”4.9.5″ _module_preset=”default” header_font=”Inter|600|||||||” header_text_align=”left” header_font_size=”1.13rem” width=”100%” max_width=”100%” module_alignment=”left” custom_margin=”1rem|0px|1rem|0px|false|false” custom_padding=”1rem|1rem|0.5rem|1rem|false|false” link_option_url=”http:\/\/mgrt.arhiv-spletisc.gov.si\/si\/delovna_podrocja\/notranji_trg\/sektor_za_varstvo_potrosnikov_in_konkurence\/seznam_izvajalcev_irps\/” link_option_url_new_window=”on” border_width_all=”1px” border_color_all=”rgba(199,203,206,0.5)”][\/et_pb_blurb][et_pb_blurb title=”FIN-NET \u2013 financial dispute resolution network of national out-of-court complaint schemes in the European Economic Area countries” image=”http:\/\/zbs.dev.mortar.tovarnaidej.com\/wp\/wp-content\/uploads\/2021\/06\/external-link-3.png” icon_placement=”left” content_max_width=”100%” module_class=”fullwidth-blurb-left-align” _builder_version=”4.9.5″ _module_preset=”default” header_font=”Inter|600|||||||” header_text_align=”left” header_font_size=”1.13rem” width=”100%” max_width=”100%” module_alignment=”left” custom_margin=”1rem|0px|1rem|0px|false|false” custom_padding=”1rem|1rem|0.5rem|1rem|false|false” link_option_url=”https:\/\/ec.europa.eu\/info\/business-economy-euro\/banking-and-finance\/consumer-finance-and-payments\/retail-financial-services\/financial-dispute-resolution-network-fin-net_en” link_option_url_new_window=”on” border_width_all=”1px” border_color_all=”rgba(199,203,206,0.5)”][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" [et_pb_section fb_built=”1″ fullwidth=”on” custom_padding_last_edited=”on|tablet” _builder_version=”4.9.5″ _module_preset=”default” background_color=”#01457B” background_image=”http:\/\/zbs.dev.mortar.tovarnaidej.com\/wp\/wp-content\/uploads\/2021\/06\/header-background-image.png” vertical_offset=”0px” horizontal_offset=”0px” min_height=”100%” height=”100%” max_height=”100%” custom_margin=”0px|0px|0px|0px|false|false” custom_margin_tablet=”|0px||0px|false|false” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” custom_padding=”0px|0px|0px|0px|false|false” custom_padding_tablet=”|||0px|false|false” custom_padding_phone=””][et_pb_fullwidth_header title=”Alternative Dispute Resolution \u2013 ADR” title_last_edited=”off|desktop” _builder_version=”4.9.5″ _module_preset=”default” title_font_size=”2.25rem” title_line_height=”1.7em” content_text_color=”rgba(255,255,255,0.8)” content_font_size=”0.75rem” content_line_height=”1.7rem” subhead_font=”Inter||||||||” subhead_text_color=”rgba(255,255,255,0.8)” subhead_font_size=”0.75rem” content_link_text_color=”#FFFFFF” 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[…]<\/p>\n","protected":false},"author":1,"featured_media":2655,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-4447","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.zbs-giz.si\/en\/wp-json\/wp\/v2\/pages\/4447","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zbs-giz.si\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.zbs-giz.si\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.zbs-giz.si\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zbs-giz.si\/en\/wp-json\/wp\/v2\/comments?post=4447"}],"version-history":[{"count":20,"href":"https:\/\/www.zbs-giz.si\/en\/wp-json\/wp\/v2\/pages\/4447\/revisions"}],"predecessor-version":[{"id":11022,"href":"https:\/\/www.zbs-giz.si\/en\/wp-json\/wp\/v2\/pages\/4447\/revisions\/11022"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.zbs-giz.si\/en\/wp-json\/wp\/v2\/media\/2655"}],"wp:attachment":[{"href":"https:\/\/www.zbs-giz.si\/en\/wp-json\/wp\/v2\/media?parent=4447"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}About ADR service provider<\/h2>\n
<\/strong><\/p>\n
Phone:<\/strong> +386 (0)1 24 29 700
izvajalec.irps@zbs-giz.si<\/a><\/p>\n
Registration number: 5003920
Share capital: 0
Tax number: 94705631<\/p>\nApplication instructions<\/span><\/h2>\n
How to submit an application?<\/strong><\/h4>\n
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Duration<\/strong><\/h4>\n
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Useful links<\/h2>\n